Shipping Policy

ORDER PROCESSING:

Please allow 1 - 3 business days to process your order. Expect an email within that time to let you know your order is on the way!

Expect longer shipping times during busy holidays based on carrier.  We do our best to ensure your order is processed and shipped as soon as possible to avoid any extra delays.

If you aren't sure, contact us at info@norhalla.com for the latest shipping estimates.

 

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

Shipping charges for your order will be calculated and displayed at checkout. 

INTERNATIONAL SHIPPING:

We offer international shipping.  If you would like to check that we ship to your country, please reach out to us at info@norhalla.com.

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Norhalla, Inc. is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return or replace it. 

In the event that your order arrives damaged, please email us as soon as possible at info@norhalla.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@norhalla.com.